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Case Studies --> Online Learning Division of an Educational Institute

Business process re-engineering to provide better student service, scalability and cost control.

Our client is one of the fastest growing businesses in the industry.  This rapid growth had put severe pressure on existing processes that served its customers – to the extent that they were presenting a constraint to future growth.  Radicle approached this engagement in a well defined, results oriented manner.  To avoid the possibility of “paralysis through analysis”, a strict time-box of 4 weeks was placed on the Data Gathering and Analysis phases of this exercise.  Radicle identified 7 key business processes.  Approximately 33 staff members spanning all major departments were interviewed and current state documents developed to describe the 35 sub processes that comprised these 7 key processes.  Opportunities for improvement were documented.

Radicle consultants facilitated a 1½ day re-engineering workshop attended by the leadership team.  More than 80 improvement opportunities were identified, discussed and prioritized. A simple Impact vs Implementation complexity matrix was used to identify the “low hanging fruit” which can be implemented immediately. Just a few of these have the potential to save the client more than $1MM over the next 2 years – not to mention the additional benefits of faster, more prompt service to their customers and room for scalability.