Providing quality solutions that meet the needs of a client's business.

What we do - -> Offshore BPO-BPO Consulting

BPO Consulting services are performed “on shore” only.  Radicle’s highly experienced senior staff – including principals of the firm – work closely with clients to identify potential efficiencies that may be effected in their operations through the use of offshore BPO.  Radicle will analyze existing processes, determine modifications required to enable components to be performed offshore, identify enabling technologies, etc

BPO Consulting services include, but are not limited to:

• Offshore BPO Assessment.  Radicle will examine key client business processes and technologies to quantify the benefits that may be achieved from offshore BPO and, where required, the costs associated with upgrading the existing technology infrastructure to one that supports offshore BPO.
• Awareness Building.  Radicle will conduct sessions to increase the awareness of the potential of the rapidly emerging Offshore BPO phenomenon amongst client executive teams.
• Process Analysis.  Through extensive use of JAD sessions and independent analysis, Radicle will develop a list of “candidate processes” that may benefit from offshore processing.  Broad estimates of potential cost reductions will be provided as part of this analysis.
• Business Case.  A business case for offshore processing will be developed for the specific process under consideration.  This requires identification of modifications that may be required to an existing process, determination of enabling technologies, documentation of risks, etc.
• Vendor Selection.  Radicle will work with clients to identify potential partners that the client can work with to perform offshore processing.  Factors unique to the client such as their growth plans, projected volumes, geographical dispersion, propensity for risk, etc. shall be taken into account in selecting the appropriate partner.
• Incubation.  Radicle’s offshore facilities may be used to incubate a business process offshore.  Once the transition issues are well understood and addressed and  offshore processing is generally well received with the organization, clients can, should they so require it, choose to transition to another vendor.